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Frequently asked questions

Find answers to common questions about our products and services.

How long will my order take to arrive?

We usually take 2-3 business days to process your order. Once your order is dispatched, delivery generally takes 3-7 business days.

Estimated total time: 5-10 business days, depending on the delivery location.

Do you offer Cash on Delivery (COD)?

Yes! Cash on Delivery is available for eligible orders and locations. You’ll see the available payment options at checkout.

Where do you deliver?

We currently deliver across India.

Shipping charges are calculated at checkout based on your order and delivery location.

Can I personalize my gift?

Yes! Many GiftSaathi products are designed to make your gift personal and meaningful. Where personalization is available, you can provide the required photo, name, message, or other details through the google form link on the product description page while placing your order.

Please make sure the information you provide is correct before submitting your order, as personalized products are made especially for you.

Can I return or get a refund for my order?

Because many of our products are personalized and made especially for you, returns may not be possible for change-of-mind requests.

If your order arrives damaged, defective, or with an issue caused by us, please contact us at giftsaathii@gmail.com or 7834932811 with your order details and photos of the issue. We’ll review it and help you with the appropriate resolution.