Terms of service

These Terms of Service govern your use of the GiftSaathi website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms of Service and our applicable policies.

1. Overview

This website is operated by GiftSaathi.

Throughout the site, the terms “we”, “us” and “our” refer to GiftSaathi.

GiftSaathi offers products, including personalised gifts, through this website.

By using this website or placing an order, you agree to these Terms of Service and our applicable policies.

2. Eligibility and Use of the Website

You agree to use the website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website or infringe the rights of others.

You must not use the website for fraudulent, unlawful, abusive, or otherwise prohibited activities.

3. Product Information and Personalisation

We aim to display product descriptions, photographs, dimensions, prices, and other information as accurately as reasonably possible.

Because screens and displays can differ, colours and appearance may vary slightly from what you see online.

For personalised products, you are responsible for providing accurate:

Photographs
Names
Messages
Dates
Other personalisation details

Please carefully check these details before submitting your order.

4. Orders and Acceptance

Submitting an order is a request to purchase the selected products.

We may contact you if information is missing or clarification is required.

We may decline or cancel an order where necessary, including where there is:

An obvious pricing or technical error
Suspected fraud
An inability to fulfil the order
Missing or incorrect information
Another legitimate reason, subject to applicable law

If an order is cancelled by us and payment has already been received, any applicable refund will be processed according to our Return & Refund Policy and applicable law.

5. Prices and Payment

Product prices and applicable charges are displayed at checkout.

Shipping charges are calculated at checkout.

GiftSaathi currently offers Cash on Delivery (COD) for eligible orders and locations, along with any other payment methods displayed at checkout.

Prices and payment options may change from time to time.

6. Shipping and Delivery

GiftSaathi currently ships within India only.

Orders are generally processed within 2–3 business days.

Delivery generally takes 3–7 business days after dispatch.

These are estimated delivery times and may vary because of:

Courier delays
Weather conditions
Public holidays
Delivery location
Incorrect or incomplete address details
Remote or difficult-to-reach locations
Other circumstances outside our control

Please refer to our Shipping Policy for more information.

7. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

Personalised products are generally not eligible for return or refund due to change of mind because they are made specifically using the information provided by the customer.

Nothing in these Terms is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted under applicable law.

8. Intellectual Property

The GiftSaathi name, logo, website content, text, graphics, product images, designs, and other materials provided by GiftSaathi are owned by or licensed to GiftSaathi unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit these materials without permission, except where permitted by law.

9. Customer-Submitted Content

When you submit photographs, artwork, text, names, or other content for personalisation, you represent that:

You have the right to provide the content; and
Your submission does not knowingly infringe another person's rights or violate applicable law.

You give GiftSaathi permission to use the submitted content only as reasonably necessary to fulfil your order and provide related customer service.

10. Prohibited Uses

You must not use the website to:

Submit unlawful, fraudulent, abusive, threatening, defamatory, or infringing material
Interfere with the website or its operation
Attempt to gain unauthorised access to systems or data
Misuse the website or its services
Violate applicable laws or regulations
11. Third-Party Services

The website may use third-party services such as:

Payment processors
Delivery partners
Analytics services
Shopify-related services
Other service providers required to operate the website

These services may have their own terms and privacy policies.

GiftSaathi is not responsible for matters solely within a third party's control, subject to applicable law.

12. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that it will always be:

Available without interruption
Completely error-free
Free from technical issues or security vulnerabilities

We may update, suspend, or discontinue parts of the website when reasonably necessary.

13. Limitation of Liability

To the extent permitted by applicable law, GiftSaathi will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this website with a revised “Last updated” date.

Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

15. Governing Law and Disputes

These Terms are intended to be governed by the laws of India.

Nothing in these Terms is intended to prevent a consumer from exercising rights or remedies available under applicable Indian consumer-protection law.

Subject to applicable law, disputes may be brought before a court or consumer forum having lawful jurisdiction.

16. Grievance Redressal

If you have a complaint or grievance regarding a product, order, service, or your experience with GiftSaathi, please contact our Grievance Officer using the details below.

Grievance Officer: Ashish Ronyar
Designation: Grievance Officer
Email: giftsaathii@gmail.com
Phone: 7834932811

GiftSaathi will acknowledge and address consumer grievances in accordance with applicable law.

17. Contact Information

GiftSaathi
Shahdara, Delhi – 110032, India
Email: giftsaathii@gmail.com
Phone: 7834932811