Refund policy

At GiftSaathi, many of our products are personalised and made especially for you. This policy explains when an order may be cancelled, returned, replaced, or refunded.

1. Returns for Personalised Products

Because personalised products are made specifically using the photos, names, messages, or other details provided by you, personalised products are not eligible for return or refund simply because you change your mind, do not like the finished design, or no longer require the product.

Please carefully check the photo, spelling, names, dates, messages, and other information submitted with your order.

Once production has started, changes to the order may not be possible.

2. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us at giftsaathii@gmail.com as soon as possible after delivery.

Please include:

Your order number
Clear photographs or videos showing the issue
Photographs of the packaging, where relevant

After reviewing the issue, we may arrange a replacement, repair, refund, or another appropriate resolution, depending on the circumstances and applicable law.

3. Wrong Personalisation Details

If an error in a name, message, date, photograph, or other personalisation detail was provided by the customer, the product will generally not qualify for a free replacement or refund.

If GiftSaathi made the error despite receiving the correct information from you, please contact us so that we can review the issue and provide an appropriate resolution.

4. Return Requests

For products that are eligible for return under this policy, please contact us at giftsaathii@gmail.com with your order number and the reason for your return request.

Please do not send an item back without contacting us first.

If a return is approved, we will provide instructions on how and where to return the product.

Where a return is approved, the item may need to be unused and returned in its original condition and packaging, depending on the nature of the product and applicable law.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method, subject to the payment provider's processing timelines.

The exact time for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Cash on Delivery Orders

For COD orders, if a refund is approved, we may request your bank-account or other payment details necessary to process the refund through an appropriate payment method.

Please provide only the information required for processing your approved refund.

7. Order Cancellation

If you want to cancel an order, please contact us as soon as possible at giftsaathii@gmail.com.

Because personalised products may enter production quickly, cancellation may not be possible once production has started.

Any cancellation or refund will be handled according to the status of the order and applicable law.

8. Sale Items and Gift Cards

Unless otherwise stated on the product page or required by applicable law, sale items and gift cards are not eligible for return for change of mind.

9. Contact Us

If you have any questions about returns, replacements, or refunds, please contact us:

GiftSaathi
Shahdara, Delhi – 110032, India
Email: giftsaathii@gmail.com
Phone: 7834932811