Shipping policy

At GiftSaathi, we carefully prepare every order before sending it to you. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 2–3 business days after the order is placed.

For personalised products, we use the photos, names, messages, and other details provided by you to prepare your order.

Please make sure that all personalisation details are correct before placing your order.

If we need clarification about your photo, message, or other order details, we may contact you before starting the order.

2. Shipping & Delivery

GiftSaathi currently ships within India only.

Once your order has been processed and handed over to our delivery partner, delivery generally takes 3–7 business days.

The delivery time is an estimate and may vary depending on:

Your delivery location
Courier service
Public holidays
Weather conditions
Incorrect or incomplete address details
Remote or difficult-to-reach locations
Other circumstances outside our control

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your order and delivery location.

We currently do not offer a free-shipping threshold.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders and delivery locations.

COD availability may depend on your location and other order-related factors.

If COD is available for your order, you will see the option during checkout.

5. Order Tracking

Once your order has been shipped, tracking information will be shared with you where available.

You can use the tracking details to follow the progress of your delivery.

6. Delivery Delays

We do our best to deliver orders within the estimated delivery time. However, delays may occasionally occur due to courier or logistics issues, weather, public holidays, address-related issues, or other circumstances outside our control.

If your order is significantly delayed, please contact us at giftsaathii@gmail.com and we will help you check its status.

7. Incorrect or Incomplete Address

Please carefully check your delivery address and contact details before placing your order.

If an order is returned to us because of an incorrect or incomplete address, or because the recipient was unavailable after repeated delivery attempts, additional shipping charges may apply if you request re-delivery.

8. Damaged Package

Please check your package when you receive it.

If the package or product appears damaged, please take clear photographs or videos of the package and product and contact us at giftsaathii@gmail.com as soon as possible.

We will review the issue and help with the next steps.

9. Personalised Products

Many GiftSaathi products are personalised using the photos, names, messages, or other information provided by you.

Because these products are made specifically for you, please carefully review all details before placing your order.

For information about returns, replacements, cancellations, and refunds, please see our Return & Refund Policy.

10. Shipping Restrictions

We currently ship within India only.

We do not currently offer international shipping.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

GiftSaathi
Shahdara, Delhi – 110032, India
Email: giftsaathii@gmail.com
Phone: 7834932811